Help

Frequently asked questions

Which device should I start with?

Start with what bothers you most. Take the 2-tap quiz above, or shop by concern. Most people start with Prism for the face or Contour V for puffiness and jawline, then add a second device later.

How long does shipping take?

Shipping is free on every order and usually arrives in 7–10 business days. Swan ships from our US warehouse and often arrives in 3–7. You'll get a tracking link by email as soon as your order ships.

How do returns work?

You have 60 days from delivery. Email us, we'll send return instructions, and you'll get a full refund once it's back with us.

Can I use more than one device?

Yes. Our sets are built for that, like Contour V in the morning and Prism at night. Each product page shows which devices pair well together.

Are the devices safe?

Our devices are designed for cosmetic use at home, start on low settings and come with clear instructions. Some aren't right for everyone, for example during pregnancy or with a pacemaker. We list who shouldn't use each device on its product page.

Do they come with a warranty?

Every device is covered by our 60-day guarantee. Aura, our flagship, also has a 1-year warranty. If anything arrives damaged, we replace it free.

Do you ship gift-ready?

Yes. Every device ships in a gift box, and our sets make easy gifts for birthdays, Mother's Day and the holidays.

How do I reach you?

Email our support team and a real person will reply within one business day.