Shipping policy
Last updated: September 30, 2026
This Shipping Policy applies to all orders placed at glowlaya.com, operated by BLYRIX LTD (trading as GlowLaya). If you have any questions about your delivery, email us at info@glowlaya.com with your order number.
1. Free Shipping
Standard shipping is free on every order, with no minimum spend. Every order is shipped with tracking.
2. Where We Ship
We currently ship to:
- United States
- Canada
- United Kingdom
- All member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We are unable to ship to APO/FPO/DPO military addresses or to parcel forwarding or re-shipping services. Orders to these addresses may be cancelled and refunded. Some remote areas and overseas territories may not be serviceable; if we cannot deliver to your address, we will contact you and refund your order.
3. Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. During sales events and peak seasons, processing may take slightly longer.
We may contact you to verify an order before it ships. Orders that cannot be verified may be cancelled and refunded.
4. Delivery Times
Once shipped, most orders arrive within 7–15 business days. Some products ship from warehouses closer to you and may arrive sooner; where this applies, the estimate is shown on the product page.
All delivery times are estimates provided by our carriers and are not guaranteed. Delays can happen due to customs clearance, weather, carrier volume, public holidays, peak seasons and other events outside our control. We are not liable for delays caused by carriers or customs, but we will always help you track down your parcel.
5. Order Tracking
When your order ships, you will receive a shipping confirmation email with a tracking number and link. Please allow 3–5 business days for tracking information to appear and update, as international parcels are often scanned only at certain points along the way. If your tracking has not updated for 10 business days, please contact us.
6. Orders Shipped in Multiple Packages
Products may ship from different warehouses. If you order more than one item, your order may arrive in separate packages on different days, each with its own tracking number. This does not affect the free shipping on your order.
7. Customs, Duties and Import Taxes
Some orders ship from outside your country and may be subject to customs clearance. Unless duties and taxes are expressly shown as included at checkout, any customs duties, import taxes, VAT, GST, brokerage or handling fees charged by your country or by the carrier are your responsibility as the importer of record, and are not included in our prices or in the free shipping.
We have no control over these charges and cannot predict their amount, as they depend on the rules of your country. Please check with your local customs office if you would like more information before ordering.
If you refuse to pay applicable duties or taxes and the parcel is returned to us or abandoned, we will refund the price of the product(s) once the return is confirmed, minus any return shipping or handling fees charged to us. Duties and taxes you have already paid to the carrier are not refundable by us.
Customs processing can occasionally delay delivery. We are not responsible for delays caused by customs.
8. Shipping Address
Please double-check your shipping address at checkout, including apartment or unit numbers and postal code. We are not responsible for orders that are delayed, lost or delivered to the wrong place because of an incorrect or incomplete address provided by you.
If you need to change your address, email us within 12 hours of placing your order. Once an order has been processed or shipped, we cannot change the address. If a parcel is returned to us because of an incorrect address, we can reship it once you have paid the new shipping cost, or refund the product price minus the original shipping and return costs.
9. Delivered but Not Received
If your tracking shows your parcel as delivered but you cannot find it, please:
- check around your property, mailbox, parcel locker, reception or building mailroom;
- ask neighbors and other household members;
- wait 2 business days, as carriers sometimes mark parcels as delivered shortly before delivery;
- contact your local carrier or post office.
If the parcel still has not turned up, contact us within 7 days of the delivery date shown in tracking. We will open an investigation with the carrier. Once a parcel is marked as delivered to the address you provided, responsibility for it passes to you, and we are not responsible for parcels that are stolen after delivery. Where the carrier confirms an error on their side, we will reship your order or refund you.
10. Lost Parcels
If your tracking shows no progress for 30 days, contact us and we will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will reship your order at no cost or issue a full refund.
11. Damaged Parcels
If your parcel arrives damaged, please take photos of the outer packaging, the shipping label and the product before discarding anything, and contact us within 7 days of delivery. Claims for damaged, defective or incorrect items are handled under our Return & Refund Policy.
12. Returns
Information about returns, refunds and our 60-Day Guarantee is available in our Return & Refund Policy.
13. Changes to This Policy
We may update this Shipping Policy from time to time. The version in effect on the date of your order applies to that order.
14. Contact
BLYRIX LTD (trading as GlowLaya)
Office 7287, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, United Kingdom
Email: info@glowlaya.com