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Order question, device help, or not sure which one fits your skin? Every message is read by our care team, not a bot. We reply within one business day.

  • Reply within 24h, Mon–Fri
  • Free US shipping
  • 60-day guarantee
Track my orderLive status with your order number→ Start a return60 days, simple and free to start→ Shipping infoFree, 7–10 business days→ Help me chooseFind your device in 10 seconds→

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    • Your order number (starts with #GL)
    • The device name and what you see
    • A photo or short video if something looks wrong
    Our promise

    Love it in 60 days, or send it back.

    Use your device for up to 60 days. If it's not right for you, contact us and we'll make it right.

    How the guarantee works →
    Not sure yet?

    Tell us your skin goal. We'll point you to the one device for it.

    Still torn? Ask our team, we'll recommend honestly, even if it's the cheaper one.

    Quick answers

    Questions we get most

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    Ask a question
    Where is my order?

    Orders ship free and usually arrive in 7–10 business days. As soon as your order ships, we email you a tracking link. You can also check it any time on our tracking page.

    Can I change my address or cancel my order?

    Yes, if it hasn't shipped yet. Write to us as soon as possible with your order number and choose "Order & shipping" as the topic. Once it ships, we can't change the address anymore.

    How does the 60-day guarantee work?

    Use your device for up to 60 days. If it's not right for you, contact us with your order number and we'll guide you through the return. Full details are on our returns page.

    My device arrived damaged or isn't working. What now?

    Sorry about that. Send us a message with the topic "Damaged or missing", add your order number and attach a photo or short video right in the form. We'll sort out a replacement.

    Is it safe for sensitive skin?

    Our devices are for cosmetic use. Start on the lowest setting and do a short test on a small area first. If you're pregnant, have a pacemaker or other implant, epilepsy, or a skin condition, please check with your doctor before using any beauty device.

    What payment methods do you accept?

    All major cards, Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is encrypted, and we never see or store your full card number.

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